St Clement's Surgery

Village Health

St Clements Surgery and Your Information

St Clements Surgery takes your privacy very seriously. We are registered with the Information Commissioner’s Office as a Data Controller and our registration number is
Z7323472

If you have any questions or wish to make a request in relation to your information, please contact us at;

St Clements Surgery
Churchgate Way
Terrington St Clements
Kings Lynn, Norfolk, PE34 4LZ


Our Data Protection Officer can be contacted via emma.cooper35@nhs.net


Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.


These records are called your ‘health care record’ and may be stored in paper form or on computer and electronic systems and may include Personal Data;

basic details about you, such as address, date of birth, NHS number, and next of kin
as well as Sensitive Personal Data;

contact we have had with you, such as clinical visits
notes and reports about your health
details and records about your treatment and care
results of x-rays, laboratory tests etc.
Healthcare providers are permitted to collect, store, use and share this information under Data Protection Legislation which has a specific section related to healthcare information.

What we do with your information
  • Refer you to other healthcare providers when you need other service or tests
  • Share samples with laboratories for testing (like blood samples)
  • Share test results with hospitals or community services (like blood test results)
  • Allow out of hours or extended hours GPs to look at your health record when you are going to an appointment
  • Send prescriptions to a pharmacy
  • Text patients in relation to healthcare services
  • Samples are provided to the courier for delivery to pathology
  • Share reports with the coroner
  • Receive reports of appointments you have attended elsewhere such as with the community nurse or if you have had a stay in hospital
  • Produce medical reports on request from third parties such as the DVLA or your employer
  • Movement of Patient records to Primary Care Support England
  • Show More

What else do we do with your information

Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services

• Quality / payment / performance reports are provided to service commissioners
• As part of clinical research – information that identifies you will be removed, unless you have consented to being identified
• Undertaking clinical audits within the practice
• Supporting staff training
• Incident and complaint management


    Telephone Recording
    This practice records the calls coming into and going out of the practice.
    It has been installed solely for training and monitoring purposes.
    Recordings are retained for a set amount of time and stored on the hard drives of the recording devices that are situated in secure areas and only specific members of staff and those delivering technical support services will have access to the system.


     
    Sharing When Required by Law
    Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly. Examples might be for the purposes of detection or prevention of crime, where it is in the wider public interest, to safeguard children or vulnerable adults, reporting infectious diseases or where required by court order.

     
    Information Access & Rights
    Data protection law provides you with a number of rights that the practice is committed to supporting you with the following;


    Right to Access 
    You have the right to obtain:
    • confirmation that your information is being used, stored or shared by the practice
    • a copy of information held about you
     
    We will respond to your request within one month of receipt or will tell you when it might take longer.
    We are required to validate your identity including the identity of someone making a request on your behalf



    Right to Object or Withdrawn Consent
    We mainly use, store and share your information because we are permitted in order to deliver your healthcare but you do have a right to object to us doing this.
    Where we are using, storing and sharing your information based on explicit consent you have provided, you have a right to withdraw that consent at any time.
    Our Data Protection Officer will be happy to speak with you about any concerns you have.

     
    Right to Correction
    If information about you is incorrect, you are entitled to request that we correct it.
     
    There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time
    We will respond to your request within one month of receipt or will tell you when it might take longer.


     
    Complaints
    You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.
    For more detailed information on your rights visit
    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

     
    Case Finding
    Sometimes your information will be used to identify whether you need particular support from us.
    Those involved in your care might look at particular ‘indicators’ (such as particular conditions) and contact you or take action for healthcare purposes. For example, this might be to prevent you from having to visit accident and emergency by supporting you in your own home or in the community.
    We will use automated technology to help us to identify people that might require support but ultimately, the decision about how or whether to provide extra support to you is made by those involved in your care.
    Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.


     
    Information Technology
    The practice will use third parties to provide services that involve your information such as;
    • Removal and destruction of confidential waste
    • Provision of clinical systems
    • Provision of connectively and servers
     
    Data analytics or warehousing (these allow us to make decisions about care or see how effectively the practice is run – personal data will never be sold or made available to organisations not related to your care delivery).
    We have contracts in place with these third parties that prevent them from using it in any other way that instructed.
    These contracts also require them to maintain good standards of security to ensure your confidentiality.



    How do we protect your information?
    We are committed to ensuring the security and confidentiality of your information. There are a number of ways we do this;

    Staff receive annual training about protecting and using personal data
    Policies are in place for staff to follow and are regularly reviewed
    We check that only the minimum amount of data is shared or accessed.
    We use ‘smartcards’ to access systems, this helps to ensure that the right people are accessing data – people with a ‘need to know’
    We use encrypted emails and storage which would make it difficult for someone to ‘intercept’ your information
    We report and manage incidents to make sure we learn from them and improve
    We put in place contracts that require providers and suppliers to protect your data as well
    We do not send your data outside of the EEA

    How do we keep your information?
    In line with the Department of Health Code, we will retain / store your health record for your lifetime. When a patient dies, we will review the record and generally it will be destroyed 10 years later, unless there is a reason to keep it for longer.

    If you move away or register with another practice, we will send your records to the new practice.



    Information Access & Rights

    Data protection law provides you with a number of rights that the practice is committed to supporting you with;

    Right to Access
    You have the right to obtain:

    confirmation that your information is being used, stored or shared by the practice
    a copy of information held about you
    We will respond to your request within one month of receipt or will tell you when it might take longer.

    We are required to validate your identity including the identity of someone making a request on your behalf

    Right to Object or Withdrawn Consent
    We mainly use, store and share your information because we are permitted in order to deliver your healthcare but you do have a right to object to us doing this.

    Where we are using, storing and sharing your information based on explicit consent you have provided, you have a right to withdraw that consent at any time.

    Our Data Protection Officer will be happy to speak with you about any concerns you have.

    Right to Correction
    If information about you is incorrect, you are entitled to request that we correct it.

    There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time

    We will respond to your request within one month of receipt or will tell you when it might take longer.

    Complaints

    You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.

    For more detailed information on your rights visit
    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/


    Please watch the video's below to find out more about what we do with your Information.
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    St Clement’s Surgery
    Village Health,
    Churchgate Way
    Terrington St Clement
    Kings Lynn,
    Norfolk
    PE34 4LZ



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    01553 828475
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    01553 827051